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Susan LaMonica is the Chief Human Resources Officer & Head of Corporate Social Responsibility and serves on the bank’s executive committee. She is responsible for developing and driving people strategies to further Citizens’ growth plans while working to enact sustainable and systemic change leading the company’s ESG efforts. As the Executive Sponsor of Citizens’ Business Resource Group, Women’s Impact Network, she understands the challenges that exist for female colleagues, customers and community members while advocating for efforts to attract, retain and support women inside and outside of Citizens. She led the development of initiatives aimed at increasing accountability in Citizens’ hiring process and the deployment of programs such as TalentUp which focuses on talent acquisition, reskilling/upskilling, and expanding the talent pipeline. Outside of Citizens, Susan is a board member of Oasis, a non-profit whose mission is to change the lives of women and children by breaking the cycle of poverty.