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While leading the UK Business as Country Manager, Charlotte pledged American Express’ commitment to achieving a 50:50 gender balance in senior management under HM Treasury’s Women in Finance Charter, a target which was reached earlier this year. As an Executive Sponsor of American Express’ Women’s Interest Networks, Charlotte has championed the Company’s ‘Ambition Project’ as a means of raising awareness of the role ambition plays in women’s professional success. She has also overseen initiatives including the roll out of self-identification amongst colleagues to help drive D,E&I changes across the company and the introduction of training to over 5,000 colleagues in order to combat unconscious bias. As colleagues moved towards working from home during the pandemic, American Express also initiated a range of company-wide internal communications and initiatives intended to support colleagues, particularly those shouldering caring responsibilities. Under her leadership American Express has been recognized over the past two years as a top employer by the Financial Times, LinkedIn, Working Families and Glassdoor.